Do you want to learn about how to be more effective in your work and your life in general? Come and learn how to build meaningful relationships, communicate better and be more proactive in all your dealings with colleagues and others. These soft skills will help you grow personally and professionally.
Your Speaker: Rob Cavanna is a Franklin Covey certified trainer and an experience facilitator for over 20 years. He has helped countless individuals realize their potential and be even more successful in all their endeavors.
Communication…It is never as easy as “you talk I listen, you listen, I talk.” This class will open your eyes to your part in improving communication and how it can affect your relationship with your family, co-workers and customers.
Understand how communication happens and recognize barriers to good communication
Examine with new eyes what your customer is “reading”: face to face, advertising, phone, website, emails, written correspondence
How to tell when your customer understands your communication and when they don’t, and what to do about it
Hone listening skills to improve understanding and communication
Your Speaker: Part of Martha Roth’s personal mission is to “inspire joy, peace, curiosity for life and learning.” This mission coupled with her belief “it ain’t over till it’s over” has spurred her on in many midlife endeavors including going back to school and training professionally. Since 2004 she has trained over 3000 people in such areas as customer service, team building, communication, humor in the workplace, and stress management. Martha has achieved the level of Toastmaster, ACB (Advanced Communicator Bronze) and is a certified SMART Board Interactive Whiteboard Trainer