4150 2nd Street South, Suite 550   |   St. Cloud, MN 56301   |   (888) 447-7032   |   (320) 255-3236
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Robert C. Cavanna
Executive Director/CEO
(320) 255-3236 x 307
rcavanna@resourcetraining.com

Anthony Farag
Sales Specialist & Trainer
(320) 255-3236 x 313
afarag@resourcetraining.com


Customer Service


Keeping Customers for Life

With greater competition, and the use of the Internet, customers have many more choices when it comes to buying. What will make your organization stand out? Above and beyond, exceptional, customer service.

Train your staff to wow the customer and build loyalty to your business with the following topics:
  • First Impressions - how to make the first 5 seconds count 
  • Quality Communication - making what the customer hears match with what they see 
  • Golden Rule Service - enthusiastic service to all customers; external and internal 
  • Service Recovery - planning for what to do when expectations are not met and turn dissatisfaction into devotion 
 For more information call Martha at (888) 447-7032 or email to mroth@resourcetraining.com.