Lunch and Learn - Finishing Well With an Unhappy Customer

Workshop Code
8011
Location
Resource Training & Solutions
137 23rd Street S
Sartell, MN 56377
Date & Time
Registration Deadline: Friday July 13th, 2018

Tuesday July 17th, 2018 from 11:30am - 1:00pm (Registration starts at 11:00am)

Cost
Member price $24.00 / Non-member price $30.00
Description
With any human interaction, there is the possibility of conflict. When that conflict occurs with your customers (internal or external) the stakes are raised. Learn how to put yourself in your customer's shoes to increase the odds of finishing well.
  • The role of empathy when expectations are not met
  • Mental turnaround from fear to appreciation for complaints
  • Reading non-verbal's to know when all is not well
  • Stress management ideas for the customer caregiver
About the Presenter
Part of Martha Roth's personal mission is to "inspire joy, peace, and curiosity for life and learning." This mission coupled with her belief "it ain't over till it's over" has spurred her on in many midlife endeavors including completing a business degree in Organizational Behavior and training and speaking professionally. Since 2004 she has trained/delivered inspirational messages for over 7000 people in such areas as customer service, team building, communication, humor in the workplace, stress management, and keynote speaking engagements around the country.
Notes
Membership Discount: To receive the membership discount, your employer must be a member of Resource Training and Solutions. You will need to select the School District, City, County or other Governmental Agency that you are employed with during the registration process in order to receive the discount.

Lunch will be included. If you have health dietary needs, please contact our office 2 weeks before the event. Please note that the early bird discount does not apply for this class.
Cancellation Policy
Cancellations and Refunds: Cancellations requested with more than 5 business days prior to the start date of the class will receive a full refund of the registration fee. 50% of the registration fee will be refunded for cancellations requested within 3 - 5 business days. Refunds will not be issued for No Shows or cancellations made within 2 business days of the start of the class. Resource Training & Solutions reserves the right to postpone, reschedule or cancel the class at any time. In the unlikely event a class does not take place, a full refund will be issued or the registration fee may be transferred to another class.