137 23rd Street South, Suite 201   |   Sartell, MN 56377   |   (888) 447-7032   |   (320) 255-3236
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This event is not accepting any new registrations.
Please contact Susan Brix at (320) 255-3236 or (888) 447-7032 for availabiltity.


Title Dealing with Difficult People
When Thursday June 21st 2012 (12:00pm - 1:00pm)
Registration Deadline Tuesday June 19th 2012
Location Resource Training & Solutions
Status This event is not accepting any new registrations.
Please contact Susan Brix at (320) 255-3236 or (888) 447-7032 for availabiltity.
Price $15.00
Description Learn how to tackle conflict and people problems to improve office morale, productivity and employee retention by attending this hour workshop.
Dealing with Difficult People will give you and your fellow managers the training you need.  You’ll learn how to:
·       Keep an eye on bad behavior
·       Use a 3-step system to handle conflict
·       Decide when to confront employees about conflict
·       Set up a conflict resolution session
·       Prepare for a confrontation
·       Identify the five types of difficult people
·       Get difficult people to do what you want them to do
This session is for front line managers, supervisors, city/county administrators, HR personnel and interested persons.
Your presenter:  Dr. Rob Cavanna has 25 years experience of working with and teaching adults.  He does seminars in supervision, time management, team building and a host of other topics.  Rob has helped countless individuals realize their potential and be even more successful in their endeavors.
 
Notes
Presenter
Cancellation Policy Cancellations and Refunds: Cancellations shall be accepted for a full refund up to 5 business days before the first day of the class. Cancellations made within 48 hours of the first day of class shall forfeit 50% of the course registration fee. No refunds shall be issued within 48 hours before the start of the class. Refund requests must be made within one month of the class. ADA Accommodations: Call (320)255-3236
Course Code 8916